Job Posting: Client Relations Manager

Company Overview

FiftyOne Global Ecommerce uses innovative, industry-leading technology to empower leading U.S. retailers to utilize their existing ecommerce infrastructure and online shopping experience to market, sell, and fulfill merchandise to international shoppers with cost certainty. FiftyOne manages all aspects of the international order life cycle, from multicurrency merchandising and payments to global logistics, local delivery, and customer service. FiftyOne is powering international ecommerce for such top brands as Anthropologie, Brookstone, Drugstore.com, Nordstrom, Overstock.com, and many others.

Job Summary

We are currently seeking an experienced Senior Client Manager to manage relationships with our rapidly growing list of enterprise Clients. This integral role will serve as the primary business contact for our Clients post-integration and will work closely with our Clients to help them employ features, tests and campaigns designed to grow and efficiently operate their international business. The Senior Client Manager will consultatively advocate best international practices with our Clients, and collaborate with our Product and Professional Services teams on product roadmap features and implementations.

Position Responsibilities

Specific responsibilities include but are not limited to:

• Cultivating relationships and increasing Client satisfaction
• Owning all Client communication, new feature awareness and best practice evangelism
• Advocating Client needs, feature requests and goals within the organization
• Consulting with Clients on implementation best practices and conversion optimization
• Liaising with internal departments to ensure that any Client issues are dealt with in a timely and efficient manner
• Owning Client contracts and contract renewals
• Monitoring, reporting and analyzing Clients’ volumes and order conversion
• Accurately forecasting Client growth and volume
• Collaborating with Clients on growth strategies and marketing opportunities
• Maintaining a continuous knowledge base of new product features, product roadmap plans and best practices
• Anticipating and pursuing opportunities for account growth and new business
• Maintaining subject matter expertise on the FiftyOne technology and all supporting services, and effectively communicating all offerings and product enhancements to Clients
• Providing regular input on all account activity, including status and call reports on a weekly basis

Minimum Qualifications

• Bachelor’s degree in a relevant field
• At least 5 years of proven Account Management experience
• Experience working with C-level Client executives
• Excellent business data analysis and modeling expertise
• Excellent computer, presentation, communication and time management skills
• Moderate understanding of computer programming and ecommerce principles, technologies and terminology
• Motivated, goal oriented, persistent and a skilled negotiator
• Possesses a high level of initiative
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction

How to apply

Interested candidates should submit their resume and an accompanying cover letter to careers@fiftyone.com, with the position being applied for in the subject of the email.