55 W. 39th St, 18th Floor, New York, NY 10018
212.299.3500
extend@fiftyone.com
Merchant Login: FiftyOne | E4X (GSS)
Consumer Order Information
Shop With Confidence
As an online shopper living outside the United States, you know how frustrating it can be to spend 5-10 minutes on an American ecommerce website simply trying to determine if the company can accept your payment method and ship to your address.
Now you can shop with confidence on any American ecommerce website displaying the “Extended Globally by FiftyOne” badge, knowing that company values your business and promises to offer you a localized online shopping experience, including:
- Your country’s flag prominently displayed to let you know you can shop right away
- All prices displayed in your currency so that you don’t have to do mental calculations in your head
- A fully landed cost quoted to you when you check out, guaranteed not to change
- Full transparency on applicable currency exchange, tax, customs tariffs and duties, shipping, and handling before you place your order
- No hidden fees, no additional charges, no COD surprises when your order arrives at your door
- Return shipping to a facility in your region
- Interaction with the retailer’s own customer service team, not an outsourced company stepping in between you and the retailer
Order Tracking
When your order is shipped by the retailer, you are sent a Shipment Notification email that contains a shipment tracking link for your order. Clicking that link will take you to our online tracking tool, where you will be able to follow your package from the retailer's door to your door.
If you have lost your shipment tracking link, you can track your order here by entering your order number and shipping address postal code:
Secure FiftyOne Order Tracking Tool >
If you have lost your order number, contact the customer service team at the retailer you placed your order with for assistance.
Customer Service & Returns
All retailers that sell internationally through FiftyOne provide their own direct customer service to you, to ensure direct communication and efficient issue resolution. Please visit the retailer's website where you placed your order, and contact their customer service team as instructed.
Before returning an item, contact the retailer’s customer service department to obtain a return authorization number and instructions.
FiftyOne is NOT able to answer questions related to your order, because every retailer has different customer service policies. Please contact the retailer directly.
Frequently Asked Questions
What other retailers are extended by FiftyOne?
A complete list of retailers selling internationally with the FiftyOne service is available on our website.
Each retailer decides which countries it wants to sell to, so please check the retailer's website for
more information.
How is my personal information being collected, stored, and used?
All FiftyOne orders are governed by our Privacy Policy and Terms & Conditions.
What countries and currencies are are supported by the FiftyOne service?
Each retailer selling internationally with the FiftyOne service selects which countries it will sell to,
so please check with each retailer for details. The current list of available countries is:
Americas
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Asia-Pacific
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Europe
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Middle East
Africa
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To serve consumers in these countries, FiftyOne supports localized pricing, cost certainty, and payment processing in the following currencies:
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- Consumer Order Information
- Terms & Conditions
- Privacy Policy
