Information for Consumers

Order Tracking

Looking to track your international order or see when it will arrive?

When the retailer you ordered from first shipped your order, you should have received a confirmation email that contained details on your order and an order tracking link. Click on that link to access FiftyOne’s online order tracking tool, where you’ll be able to follow your package from the retailer’s fulfillment center right to your doorstep.

Can’t find the order tracking link? Flash-compatible mobile users can track their order here by entering their order number and email address.

iPhone or iPad User?

Using an iOS device such as iPhone or iPad? We recommend that you visit www.fiftyone.com/order-tracking on a desktop or similar machine using a standard Web browser.

Can’t find the order tracking link? You can still track your order here by entering your order number and the email address you used at checkout:

If you have lost your order number, please contact the customer service team at the retailer you ordered from. The retailer’s customer service representatives have full access to the FiftyOne Order Tracking Tool.

Customer Service & Returns

Need to return an item or contact customer service?

All retailers that sell internationally through FiftyOne provide their own customer service directly to consumers. To resolve an issue after you have received your package, please visit the website of the retailer you placed your order with, and follow their directions for contacting customer service.

You will not be able to return an item without prior authorization from the retailer’s customer service department. All returns must be accompanied by a valid return merchandise authorization (RMA) number.

NOTE: Please note that every retailer has different customer service policies. Please contact the retailer you ordered from directly with any questions you may have.

Order Inquiries

Unable to reach the retailer you ordered from? Contact FiftyOne at the following dedicated email address: