Customer Service & Returns

When online shopping, international customers demand the same informed, responsive post-sales support as U.S. buyers.

The FiftyOne solution provides data and tools that enable merchants to extend their high-quality U.S. customer experience to international shoppers — minimizing post-purchase risk, anxiety, and returns.

Returns management

• International customers ship returned items to a local hub
• FiftyOne handles return shipping to the merchant in the U.S., crediting the buyer in their own currency and refunding taxes and duties paid at time of order
• Merchant settles the return amount to FiftyOne in U.S. dollars
• Return credit value is guaranteed - the landed cost calculation used for the purchase is applied to the return

Customer service

• Full order detail visibility, returns management, service gestures, and more via web-based FiftyOne customer care console
• Customers are serviced by merchant’s existing customer care agents
• International and U.S. customer service managed to the same standard