Are Your Team Leaders Ready to Sell Internationally?
The success of your global ecommerce strategy may depend on your department heads’ ability to answer three simple questions.
Based on FiftyOne’s Global Ecommerce Resource Assessment, these questions will help your Customer Service, IT, Logistics, and Finance teams avoid common oversights and develop a winning international ecommerce strategy. Strong answers point to a rich customer experience, smooth operations, and an excellent chance to capitalize on the global ecommerce opportunity.Weak answers may signal the need for more planning before you expand internationally.
Customer Service
1. How will we make international shoppers feel welcome?
2. Will we own the international customer relationship throughout the order lifecycle?
3. Do our returns and exchange policies extend internationally?
IT
1. Can we accommodate data collection fields for international addresses?
2. Can we adjust content on a country-by-country basis?
3. How complex are back end systems integrations with customs brokers and shippers?
Logistics
1. How do we calculate and guarantee the lowest possible landed cost per order?
2. Can we track end-to-end delivery status? Can our customers?
3. How will we ensure compliance with international trade and customs regulations?
Finance
1. Can we accept payment in international currencies?
2. Can we accept international credit cards without incurring fraud risk?
3. How will we handle currency exchange volatility?
Based on FiftyOne’s Global Ecommerce Resource Assessment, these questions will help your Customer Service, IT, Logistics, and Finance teams avoid common oversights and develop a winning international ecommerce strategy. Strong answers point to a rich customer experience, smooth operations, and an excellent chance to capitalize on the global ecommerce opportunity.Weak answers may signal the need for more planning before you expand internationally.
Customer Service
1. How will we make international shoppers feel welcome?
2. Will we own the international customer relationship throughout the order lifecycle?
3. Do our returns and exchange policies extend internationally?
IT
1. Can we accommodate data collection fields for international addresses?
2. Can we adjust content on a country-by-country basis?
3. How complex are back end systems integrations with customs brokers and shippers?
Logistics
1. How do we calculate and guarantee the lowest possible landed cost per order?
2. Can we track end-to-end delivery status? Can our customers?
3. How will we ensure compliance with international trade and customs regulations?
Finance
1. Can we accept payment in international currencies?
2. Can we accept international credit cards without incurring fraud risk?
3. How will we handle currency exchange volatility?
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Assessment Tool: Can Your Company Support Your Global Ecommerce Strategy?
This document will help you assess your organization’s readiness to support a successful global ecommerce operation in the areas of customer care, IT, logistics, and finance.
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